NHTSA Complaint #11353644 — 2017 FORD EXPLORER

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11353644
Vehicle 2017 FORD EXPLORER
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 13,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

TWO FORD DEALERSHIPS HAVE ATTEMPTED TO REPAIR TRANSMISSION ISSUE WHICH WAS FIRST REPORTED LAST OCTOBER 2019 WITH ONLY 11,000 MILES. SINCE THEN, 6 REPAIRS HAVE BEEN MADE BY FORD IN AN ATTEMPT TO FIX ONGOING TRANSMISSION ISSUE BUT HAVE BEEN UNSUCCESSFUL. VEHICLE WILL NOT ACCELERATE AT HIGH RATES OF SPEED. FORD HAS BEEN MADE AWARE OF MULTIPLE UNSAFE EVENTS CAUSED BY THIS ISSUE WHERE VEHICLE WOULD NOT ACCELERATE ON HIGHWAY WITH THREE SMALL CHILDREN RIDING IN CAR AS PASSENGERS. FORD REFUSES TO REPLACE OR REFUND FOR UNSAFE, DEFECTIVE VEHICLE DESPITE CUSTOMER'S COMPLAINTS AND REQUESTS.

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