NHTSA Complaint #11353172 — 2012 KIA OPTIMA

TL* THE CONTACT OWNS A 2012 KIA OPTIMA. THE CONTACT STATED WHILE DRIVING 65 MPH, HE HEARD AN ABNORMAL NOISE AND PARKED ON THE SIDE OF THE ROAD. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED HIS RESIDENCE. THE CONTACT CALLED LOCAL DEALER SOUTHWEST KIA OF ROCKWALL LOCATED AT 1790 I-30 FRONTAGE RD, ROCKWALL, TX 75087, (469) 402-2900 AND THE DEALER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V224000 (ENGINE AND ENGINE COOLING) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 136,000.