NHTSA Complaint #11353120 — 2019 HONDA RIDGELINE

ON 8/24/20 I HEARD A CLICKING NOISE IN MY STEERING WHEEL WHEN TURNING AT LOW SPEEDS OR PARKING. I DIDN'T THINK MUCH OF IT UNTIL SEEING THAT MANY HONDAS HAVE THIS ISSUE. THE ISSUE SEEMED LINED TO THE CLOCK SPRING. I MADE AN APPOINTMENT AT JOE MORGAN HONDA IN MONROE, OH ON 8/29/20 FOR 8/31/20. JOE MORGAN HONDA CONFIRMED THAT THE ISSUE WAS THE CLOCK SPRING AKA CABLE REEL. THE INVOICE IS ATTACHED. JOE MORGAN HONDA EXPLAINED THAT IF I HAD LET THE ISSUE GO LONGER, THE NOISE WOULD HAVE GOTTEN WORSE. EVENTUALLY THE STEERING WHEEL BUTTONS AND HORN WOULD LOSE POWER, AS WELL AS THE STEERING WHEEL AIR BAG. THIS IS WHERE THE MAJOR SAFETY ISSUE COMES INTO PLAY. JOE MORGAN HONDA CONTACTED THE TECH LINE UPON CONFIRMING THE ISSUE. THIS HAS HAPPENED, AND IS HAPPENING ON OTHER RIDGELINES. HONDA IS TELLING CUSTOMERS THIS IS NORMAL. LOSS OF POWER TO THE AIR BAG WOULD CAUSE IT NOT TO DEPLOY IN THE EVENT OF AN EMERGENCY. I HAVE VIDEO OF THE CLICKING NOISE PRIOR TO THE REPAIR. I HAVE ALSO OPENED A CASE WITH HONDA CUSTOMER SERVICE.