NHTSA Complaint #11353110 — 2009 FORD ESCAPE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11353110
Vehicle	2009 FORD ESCAPE
Component	STEERING
Date of Incident	March 11, 2020
Date Filed	September 4, 2020
Mileage	151,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I GOT IN MY CAR TO DRIVE MID MARCH 2020 AND WHEN I TURNED THE KEY THE CAR STARTED BUT MY STEERING WHEEL WAS STUCK AND WOULDN'T TURN! I WAS SHOCKED AND TRIED IT AGAIN BUT STILL THE SAME ISSUE. I LOOK UP THE PROBLEM FOR THE YEAR OF MY TRUCK A 2009 FORD ESCAPE HYBRID AND FOUND THEY HAD A RECALL FOR THIS SAME PROBLEM FROM 2008 TO 2012 VEHICLES, SO ALL I WANT IS MY TRUCK FIXED AT A DEALERSHIP. I CALLED THE FORD CORPORATION RECALL NUMBER AND THEY SAID MY VEHICLE DIDN'T QUALIFY I WAS WONDERING WHY AS THIS IS A SERIOUS PROBLEM YOU CAN GET IN A CAR CRASH AND DIE I HAVE A 10 YEAR OLD SON AND I AM DISABLED I NEED MY TRUCK TO WORK.

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