NHTSA Complaint #11353033 — 2018 KIA OPTIMA

TL* THE CONTACT OWNS A 2018 KIA OPTIMA HYBRID. THE CONTACT STATED THAT WHILE DRIVING THE VEHICLE STARTED TO MAKE AN UNKNOWN NOISE, THE CONTACT COSTED TO THE SIDE OF THE ROAD AND CHECK UNDERNEATH AND AROUND THE VEHICLE TO SEE WHERE THE NOISE WAS COMING FROM BUT DID NOT FIND ANYTHING. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE STATED THAT SHE WAS ON A WAY TO TAKEN THE VEHICLE FOR AN OIL CHANGE. THE TECHNICIAN HEARD THE NOSE AND INFORMED THE CONTACT THAT HE WAS WOULD NEED TO CHECK EVERYTHING BEFORE HE CAN COMPLETE AN OIL CHANGE. THE TECHNICIAN REMOVED THE PROTECTIVE SHIELD UNDERNEATH THE VEHICLE AND NOTICED OIL WAS ALL OVER AND METAL SHAVING WAS IN THE OIL AROUND THE OIL PRESSURE SENSOR. THE TECHNICIAN INFORMED THE CONTACT IT MAYBE WAS COMING FROM THE ENGINE. THE CONTACT CALLED NAPLETON'S MID RIVERS KIA, 4955 VETERANS MEMORIAL PKWY, ST PETERS, MO 63376, AND INFORMED THEM OF THE FAILURE AND THE CONTACT WAS INFORMED TO SCHEDULE AND APPOINTMENT. THE CONTACT STATED THAT SHE HAD THE VEHICLE TOWED TO AUFFENBERG HYUNDAI, 1300 CENTRAL PARK DR, O'FALLON, IL 62269, AND THE TECHNICIAN COULD NOT FIND A FAILURE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD SEND AND ENGINEER TO INSPECT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED YET. THE CONTACT MENTIONED THAT SHE WAS EXPERIENCING ELECTRIC SHACK FROM THE STEERING WHEEL AND THE ACCELERATOR PEDAL. AND THAT THE ACCELERATOR WAS LOSING PRESSURE AND THAT SMOKE WAS COMING THROUGH THE VENT OF THE CABIN. THE FAILURE MILEAGE WAS APPROXIMATELY 27,573.