NHTSA Complaint #11352981 — 2014 FORD FOCUS

FOR SOME TIME NOW I HAVE BEEN TRYING TO GET 2 RECALLS FIXED ON MY VEHICLE : 18V735 AND 16V643. WHEN I PREVIOUSLY CALLED THE DEALERSHIP THEY DID NOT HAVE THE PARTS YET FOR THE RECALLS. JUST YESTERDAY WHILE DRIVING WITH A PASSENGER IN THE REAR SEAT OF THE CAR THE REAR DOOR CAME OPEN BY ITSELF AND NOW WILL NOT CLOSE. I CALLED THE DEALERSHIP (LOGANVILLE FORD IN MONROE GEORGIA) WHO TOLD ME 1. THAT THEY COULD NOT GET ME IN FOR THE REPAIR UNTIL NEXT WEDNESDAY (9/9) AND 2. THEY WOULD NOT PROVIDE A LOANER VEHICLE. I EXPLAINED FIRST THAT HOW WAS I SUPPOSED TO DRIVE A VEHICLE FOR A WEEK WITH A DOOR THAT WOULD NOT CLOSE? AND SECOND THIS IS MY ONLY MODE OF TRANSPORTATION, THIS IS NOT SOMETHING I DID TO MY VEHICLE , THIS IS A SAFETY DEFECT BY THE MANUFACTURER THAT NEEDS TO BE ADDRESSED AND FORD AND / OR THE DEALERSHIP NEEDED TO PROVIDE A LOANER OR A RENTAL (AT THE MANUFACTURERS EXPENSE) UNTIL THE SAFETY REPAIRS CAN BE ADDRESSED AND MADE. I FURTHER EXPLAINED THAT SAFETY RECALLS SHOULD TAKE PRECEDENCE OVER OTHER REPAIRS AS IT IS A HAZARD AND SOMEONE CAN GET HURT. BOTH FORD AND THE DEALERSHIP ARE BOTH DENYING USE OF A LOANER AND I AM YET TO HEAR BACK ABOUT A RENTAL AT THE MANUFACTURERS EXPENSE AND I DO NOT THINK IT WILL COME TO FRUITION. I AM GOING TO REITERATE, THIS IS NOT SOMETHING THAT I DID TO MY VEHICLE, THIS IS A SERIOUS SAFETY RECALL THAT NEEDS TO BE ADDRESSED. IF THE LATCHES CAN BE REPLACED ON ALL 4 DOORS AND THE FUEL TANK DEFORMATION CAN ALL BE REPAIRED IN A FEW HOURS I HAVE NO PROBLEM WAITING ON THE VEHICLE, HOWEVER WE KNOW THAT THESE REPAIRS NEVER TAKE LESS THAN ONE DAY, ALL REPORTS I READ SAY IT MAY TAKE UP TO 4. THAT SAID, FORD NEEDS TO PROVIDE EITHER A LOANER OR A RENTAL AT THEIR EXPENSE, NOT MINE. THIS IS MY LAST STOP TO GET CLOSURE IN THIS CASE, I HAVE SPOKEN TO FAR TOO MANY PEOPLE AND AM NOT GETTING ANYWHERE, MY NEXT STOP WILL BE TO THE LOCAL AND NATIONAL NEWS.