NHTSA Complaint #11352867 — 2014 BMW X1

TL* THE CONTACT OWNS A 2014 BMW X1. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE VEHICLE STARTED TO EXPERIENCE FAILURES WITH THE ELECTRONIC PANELS AND GAUGES. THE CONTACT WAS UNABLE TO CONTROL THE WINDOW AND DOOR BUTTONS HOWEVER, THE CONTACT WAS ABLE TO OPEN THE DOOR MANUALLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 17V087000 (ELECTRICAL SYSTEM) AND 20V017000 (AIR BAGS), HOWEVER THE VIN WAS NOT INCLUDED. THE CONTACT TRIED MULTIPLE TIMES TO CONTACT BMW OF SAN FRANCISCO LOCATED AT 1675 HOWARD ST, SAN FRANCISCO, CA 94103 (628) 235-1200 BUT UNABLE TO SPEAK TO A REPRESENTATIVE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,000.