NHTSA Complaint #11352572 — 2018 BMW 320I

INCE DECEMBER OF 2019 I HAVE HAD CONTINUOUS PROBLEMS WITH MY CAR AND MY IPHONE. I HAVE RESPONSIBLY GONE TO DEALERSHIP FAR TOO MANY TIMES TO HAVE THIS REPAIRED. CALLS HAVE DROPPED WHILE I'M ON THE PHONE WITH CLIENTS WHO ARE EMOTIONALLY FRAGILE. (I AM A THERAPIST ). THE CALLS CONTINUALLY DROPPED AND AFTER LOOKING AT THE ISSUE THE SERVICE DEPT DEALERSHIP TOLD ME IT WAS MY PHONE. I WENT TO APPLE AND GOT A BRAND NEW TELEPHONE AND THE ISSUE HAPPENED AGAIN. SO CLEARLY IT WASN'T MY PHONE. THEY REPLACED SOME PARTS BUT I HAVEN'T DRIVEN MY CAR DUE TO COVID. I GOT IN THE CAR TO FIND MY MUSIC FROM MY TELEPHONE NO LONGER PLAYS THROUGH THE STEREO AS IT DID PRIOR. BMW HAS ADMITTED TO ME THEY HAVE AN ELECTRICAL ISSUES WITH THE 2018 BMW AND COMPARABILITY OF THE IPHONE. THE DEALERSHIP HAD A RESPONSIBILITY TO DISCLOSE THIS WHEN I LEASED THE CAR THE OMITTED THIS IMPORTANT INFORMATION THAT WOULD CAUSE ME TO PAUSE IN LEASING IT AS ITS IMPERATIVE TO MY JOB AND BUSINESS TO BE ABLE TO TALK AND RECUR VERY CALLS FROM CLIENTS. I TRIED TO RESOLVE THIS WITH BMW CORP AND THEY OFFERED NO MONITORY OR ANY RESOLUTION FOR MY UNREASONABLE NUMBER OF TRIPS TO THE DEALERSHIP, FOR INCONVENIENCING MENTALLY FRAGILE PEOPLE AND MY TIME. THEY ALSO DID NOT DISCLOSE THIS INFORMATION THEY CLEARLY ARE AWARE OF WHEN I LEASED THE VEHICLE.