NHTSA Complaint #11352278 — 2016 FIAT 500X

EVERY SINCE I PURCHASED MY 2016 FIAT 500X EASY AWD IN 2017, I'VE HAD ISSUES WITH MY HATCH LATCHING MECHANISM. I'LL BE DRIVING ALONG AND IT WILL OPEN ON IT'S OWN, WHICH IS DISCONCERTING ESP WHEN I HAVE STOWED SOMETHING AND THIS HAPPENS ON A FWY, MAJOR SAFETY CONCERN FOR THOSE DRIVING BEHIND ME! DEALER COULD FIND NOTHING WRONG, THOUGH NUMEROUS COMPLAINTS CONTINUE TO BE LOGGED ABOUT IT. THEN EARLIER THIS YEAR, I WENT TO OPEN THE HATCH AND THE RUBBER PUSH-BUTTON FELL OUT. I WAS ABLE TO GET IT BACK IN THERE BUT THAT ONLY TOOK A PASSENGER SLAMMING THE HATCH SHUT FOR ALL OF THE PARTS TO FALL OUT IN TO THE STREET. NOW IT WILL NOT OPEN FROM THE OUTSIDE NOR THE INSIDE. CALLED DEALER WHO REFUSED TO GIVE ME A BALL-PARK PRICE BUT DID SAY WHEN I DO BRING IT IN, I'LL BE CHARGED A $165 DIAGNOSTIC FEE WHETHER I HAVE IT WORKED ON OR NOT AND THAT FEE DOESN'T EVEN GO TOWARDS THE ACTUAL REPAIR/REPLACEMENT/LABOR COSTS. SERIOUSLY? I HAVE TO PAY THEM $165 JUST TO DIAGNOSE WHAT WE BOTH ALREADY KNOW WHAT IT NEEDS, BUT WOULD TAKE THEM ALL OF 5 MIN TO CONFIRM & THEN TAKES 5 DAYS FOR THE PART TO COME WHICH I'LL BE KEPT IN THE DARK FOR THAT COST UNTIL HE HANDS ME THE BILL? SINCE WHEN DO SERVICE TECHS GET PAID THE FULL HOUR FOR 5 MIN OF LOOKING - NOT DOING ANYTHING AND THEN NOT EVEN APPLY IT TOWARDS THE ACTUAL DOING?! IS THIS LEGAL?! THEY SHOULD NAME THE FEE MORE APPROPRIATELY THEN, THE JUST BECAUSE WE CAN FEE. I'VE BETTER TITLES FOR THIS PRICE GOUGING, BUT WILL REFRAIN SO THAT THIS COMPLAINT MIGHT DRIVE A RECALL FOR THIS FAULTY HATCH LATCH MECHANISIM.