NHTSA Complaint #11352267 — 2016 FIAT 500X

RECEIVED (2) RECALL NOTICES SO FAR ON MY 2016 500X EASY AWD, 1) FOR POWERTRAIN - CAR SHIFTS TO NEUTRAL UNEXPECTEDLY (WHICH MINE WAS DOING AT THE TIME) AND 2ND FOR ENGINE COOLING FAN MODULE (V54 - SERVICE ENGINE LIGHT APPEARS AND DRIVE MODE UNAVAILABLE) THIS I WAS NOT HAVING AN ISSUE WITH AT THAT TIME. BOTH TIMES, THE DEALER SAID MY CAR WAS NOT PART OF RECALL. 1ST RESOLVED DUE TO HIGH OIL CONSUMPTION, SO HAVE TO ADD A QRT OF OIL EVERY 2 WKS. UPDATED RECALL WAS SENT OUT ON OCT 2019 FOR ENGINE COOLING FAN, WHICH MY MAKE AND MODEL IS NOW INCLUDED. I NEVER RECVD THIS NOTICE BECAUSE DEALER REMOVED ME FROM THE DEALERCONNECT CLAIM GLOBAL RECALL SYSTEMS (GRS) AND VEHICLE INFORMATION SYSTEM (VIP) WHEN I CALLED 1ST TIME AS NOT APPLICABLE. MY CARS SERVICE ENGINE LIGHT CAME ON AUG 10, 2020 AND DRIVE MODE UNAVAILABLE ALERT, THROWING CODE P0481, INTENSE HEAT WAS COMING FROM ENGINE THOUGH TEMP GAUGE AT NORMAL LEVELS. I JUST HAPPENED TO FIND THE RECALL ONLINE WHILE TRYING TO FIND WHAT CODE MEANT. CALLED THE FIAT CHRYSLER AUTOMOBILE (FCA) RECALL ASSISTANCE CENTER THIS TIME INSTEAD OF DEALER AND THEY LOOKED UP MY VIN AND FOUND IT IS ONE THAT IS AFFECTED AND SCHEDULED THE APPT FOR ME WITH MY LOCAL DEALERSHIP. MY CONCERN IS THAT THE DEALER INSTRUCTION ON THE RECALL SPECIFICALLY SHOWS WHICH FAN MODULES HAVE BEEN AFFECTED (BU /FB MODULES ONLY) & WHAT TO LOOK FOR YET THE DEALER NEVER BOTHERED THE FIRST TIME, JUST DENIED ME OVER THE PHONE. WHO KNOWS WHAT KIND OF DAMAGE IT'S CAUSED AFTER ALL THIS TIME AND ALL THEY HAD TO DO WAS POP THE HOOD AND CHECK IF FAN MODULE HAS A PLASTIC HEAT SHIELD OR A METAL HEAT SHIELD WITH METAL TOP HAT IN CENTER OF MOTOR INSTEAD OF A PLASTIC CIRCLE IN CENTER OF MOTOR. THIS WOULD HAVE PREVENTED WHERE I AM NOW, UNABLE TO WORK (I AM A RIDESHARE DRIVER), LOSING MONEY AFTER AN ALREADY COSTLY PANDEMIC. NHTSA SITE DOESN'T SHOW THIS RECALL YET WITH VIN IN SYSTEM?