NHTSA Complaint #11351959 — 2013 TESLA MODEL S

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11351959
Vehicle	2013 TESLA MODEL S
Component	ELECTRICAL SYSTEM
Date of Incident	August 20, 2020
Date Filed	August 29, 2020
Mileage	75,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

MY TESLA HAS THE WELL KNOW 'BLACK SCREEN OF DEATH' DUE TO EMMC FAILURE. WITHOUT THIS, MOST FUNCTIONS OF THE VEHICLE DO NOT WORK. THIS INCLUDES SUSPENSION ADJUSTMENTS, AC/HEAT, BACKUP CAMERA, RADIO, NAVIGATION, ETC. TESLA HAS BEEN A NIGHTMARE TO GET A LIVE PERSON ON THE PHONE, UNLESS IT'S FOR NEW CAR SALES. THEY SCHEDULED AN APPOINTMENT FOR US BUT IT'S 3 WEEKS AWAY AND WE CANNOT WAIT THAT LONG TO HAVE THE CAR MOBILE AGAIN. I WILL LIKELY TAKE THE EMMC OUT MYSELF, MAIL IT TO SOMEONE FOR REPLACEMENT, AND PAY ABOUT 700.00.

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