NHTSA Complaint #11351874 — 2007 TOYOTA PRIUS

I WAS DRIVING MY CAR ON THE HIGHWAY IN HOUSTON (INTERSTATE-10) AND MY CAR SUDDENLY STOPPED. I WAS ALMOST REAR-ENDED DUE TO THE CAR STOPPING SUDDENLY WITHOUT THE ABILITY TO ACCELERATE. THERE WAS ONLY A NARROW SHOULDER AND I HAD TO WAIT FOR THE TOW TRUCK. THE ISSUE IS THE INVERTER PUMP WHICH WAS A RECALL IN 2011 (12V536000) AND THE TOYOTA DEALERSHIP TOLD ME TO CALL TOYOTA US HQ. AFTER TWO WEEKS, MULTIPLE PHONE CALLS, AND ZERO FOLLOW THROUGH FROM TOYOTA, I AM STILL WITHOUT A FUNCTIONING CAR. THE TOTAL LACK OF CARE AND ACCOUNTABILITY FROM TOYOTA IS APPALLING AND FRANKLY RECKLESS. THIS IS A KNOWN ISSUE ON THE CAR AND I WANT TO MAKE SURE THIS DOES NOT HAPPEN TO SOMEONE ELSE. MY WIFE AND I ARE BLESSED THAT WE WERE ABLE TO WALK AWAY FROM THE STALL ON THE HIGHWAY UNSCATHED; HOWEVER, THIS CAN HAPPEN TO SOMEONE ELSE AT NIGHT AND PERHAPS THAT PERSON(S) WILL NOT BE SO LUCKY.