NHTSA Complaint #11351667 — 2015 TESLA MODEL S

TESLA MCU1 EMMC FAILURE. MY MCU WENT OUT IN JULY. THE TESLA BURBANK SERVICE CENTER KNEW THIS, EVEN HAD THE MCU ON ORDER, BUT ONCE I TOOK MY CAR IN, SAID A FACTORY RESET WAS ALL I NEEDED. A MONTH LATER, PROBLEMS HAPPENED AGAIN. BLANK TOUCHSCREEN, BLINKERS DON'T WORK, AND AC GOES OFF AND ON - IN THE MIDDLE OF A HEATWAVE!!! I TRIED CALLED THE BURBANK SERVICE CENTER, LEFT A MESSAGE, OF COURSE NO ONE CALLED BACK. I SET UP ANOTHER APPOINTMENT THE ONLY WAY TESLA ALLOWS, ON THE APP, NO WAY TO TALK TO A HUMAN. THEY SAID A MOBILE TECH WOULD COME TO MY HOUSE IN A BOUT A WEEK. (BASED ON WHAT BURBANK SC TOLD ME, I KNEW A MOBILE TECH COULDN'T FIX THIS; BUT THE APP DIDN'T ALLOW ME TO SPECIFY THIS). THE DAY BEFORE THE APPOINTMENT, THEY FINALLY READ MY NOTES. SHOCKER, IT ISN'T SOMETHING A MOBILE TECH CAN FIX. SO COME TO VAN NUYS SERVICE CENTER, A WEEK AWAY, ON 9/1/20. NOW (08/27/20) I'M BEING TOLD, VIA TEXT THAT NO ONE RESPONDS TO, THAT IT'S BEEN DELAYED TO 9/8/20. MEANWHILE I'M HAVING TO DRIVE A CAR THAT ISN'T SAFE, ESPECIALLY IN THE MIDDLE OF A HEATWAVE WITHOUT WORKING/DEPENDABLE AC.