NHTSA Complaint #11351162 — 2008 PONTIAC SOLSTICE

TL* THE CONTACT OWNS A 2008 PONTIAC SOLSTICE. THE CONTACT STATED THAT SHE HAD RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 17V061000 (AIR BAGS). THE CONTACT MENTIONED THAT SHE CALLED THE NUMBER PROVIDED IN THE RECALL NOTICE AND A REPRESENTATIVE INFORMED HER THAT HER AIR BAGS WERE FINE DUE TO THE FACT THAT HER AIR BAG WARNING LIGHT HAD NOT ILLUMINATED. THE CONTACT WAS THEN INFORMED THAT THERE WAS NO NEED TO HAVE THE VEHICLE SERVICED. SHORTLY AFTER RECEIVING THE LETTER, THE CONTACT THEN STATED THAT HER PASSENGER AIR BAG OFF AND SERVICE AIR BAG WARNING MESSAGES HAD ILLUMINATED ON HER INSTRUMENT PANEL. THE CONTACT CALLED THE SAME NUMBER BACK FOR A SECOND TIME AND WAS THEN INFORMED THAT THERE WERE NO RECALLS ON HER VEHICLE DESPITE RECEIVING THE RECALL NOTICE FOR HER VEHICLE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.