NHTSA Complaint #11351146 — 2014 DODGE DURANGO SEATS

Complaint Details

ODI Number	11351146
Vehicle	2014 DODGE DURANGO
Component	SEATS
Date of Incident	August 24, 2020
Date Filed	August 25, 2020
Mileage	78,153 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

TRAVELING IN PARKING LOT LESS THAN 10MPH WHEN SUDDENLY THE PASSENGER HEADREST DEPLOYED WITH A LOUD BANG. FORTUNATELY THERE WAS NO ONE SITTING IN THE SEAT AT THE TIME, AS IT COULD HAVE CAUSED A SERIOUS INJURY. THERE WAS NOTHING THE CAUSED THE HEADREST TO DEPLOY. AFTER EXAMINATION, THE CHEAP PLASTIC PIECES HOLDING THE HEADREST IN IS PROPER PLACE WERE BROKEN. I AM NOW GREATLY CONCERN THIS WILL ALSO HAPPEN ON THE DRIVERS SIDE AND MAY CAUSE AN INJURY OR ACCIDENT. IT WAS CLEARLY A FAILURE OF A DEFECTIVE PART. SINE THAN I HAVE HEARD OF MANY SIMILAR INCIDENTS. THIS CLEARLY A SAFETY ISSUE AND SHOULD HAVE A RECALL FROM CHRYSLER/DODGE

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