NHTSA Complaint #11351117 — 2014 KIA SOUL

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11351117
Vehicle	2014 KIA SOUL
Component	ENGINE
Date of Incident	August 23, 2020
Date Filed	August 25, 2020
Mileage	87,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TN

Consumer Description

CAR BEGAN LOSING POWER WHILE DRIVING (USING CRUISE CONTROL) ON BUSY HIGHWAY (CITY, 4 LANES OF TRAFFIC; 8/23/2020). DRIVER IMMEDIATELY STOPPED DRIVING CAR AND TRIED TO FIND SAFE LOCATION TO STOP. CAR STARTED MAKING LOUD NOISES FROM ENGINE. CAR WAS TOWED TO KIA DEALERSHIP (8/24/2020). KIA EMPLOYEE REPORTED HEARING THE NOISE UPON STARTING THE CAR, AND STATED HE KNEW IMMEDIATELY THAT A ROD MALFUNCTIONED AND OIL LEAKED INTO ENGINE. KIA DID NOT DO FURTHER INSPECTION. ENGINE/CAR IS TOTALED AND CANNOT BE DRIVEN. KIA QUOTED $7,400 REPAIR. SAID THIS WAS CAUSED BY LACK OF OIL CHANGE FROM OWNER. CAR HAS REGULAR OIL CHANGES WITH PAPERWORK TO CONFIRM USER MAINTENANCE. KIA SOULS WITH 1.6L ENGINE HAVE A RECALL FOR THE SAME ISSUE. CAR'S LAST OIL CHANGE WAS APPROXIMATELY 2500 MILES AGO.

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