NHTSA Complaint #11351030 — 2014 SUBARU FORESTER

STRUCTURE:BODY issue reported to NHTSA

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2 Injuries

Complaint Details

ODI Number	11351030
Vehicle	2014 SUBARU FORESTER
Component	STRUCTURE:BODY
Date of Incident	August 8, 2020
Date Filed	August 24, 2020
Mileage	125,500 miles
Crash	No
Fire	No
Injuries	2
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

THE TOP NUT OF THE REAR LEFT LIFT GATE PISTON BALL SNAPPED/RUSTED OFF CAUSING THE BACK HATCH TO DROP VIOLENTLY AS WE WERE UNLOADING THE CAR. HITTING MY DAUGHTER ON THE BACK AND MY HUSBAND ON THE HEAD KNOCKING THEM TO THE GROUND. THE CAR WAS PARKED IN OUR DRIVEWAY ON A FLAT SURFACE. I TOOK IT TO RUGES SUBARU IN RHINEBECK NY TO HAVE IT FIXED. I WAS CHARGED FOR IT AND GOT HOME TO FIND OUT THEY NEVER FIXED IT, STATING I DECLINED REPLACEMENT, WHICH I DID NOT, BUT WAS STILL CHARGED FOR IT.

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