NHTSA Complaint #11350928 — 2005 HYUNDAI TUCSON

TL* THE CONTACT OWNS A 2005 HYUNDAI TUCSON. THE CONTACT TOOK THE VEHICLE TO VISION HYUNDAI WEBSTER (755 RIDGE RD, WEBSTER, NY 14580, (585) 787-2111) FOR AN UNKNOWN NHTSA CAMPAIGN FOR CORROSION ON THE REAR SUBFRAME. THE DEALER TOOK PHOTOS TO SUBMIT TO THE MANUFACTURER FOR REPAIR APPROVAL. THE DEALER INFORMED THE CONTACT THAT THERE WAS AN 80% CHANCE THAT THE SUBFRAME COULD FRACTURE AND THE VEHICLE WOULD BE UNDRIVABLE. THE DEALER OFFERED NO GUARANTEES THAT ANOTHER VEHICLE WOULD BE PROVIDED FOR THE CONTACT IF THE SUBFRAME WAS FRACTURED BEYOND REPAIR AND WOULD CHARGE THE CONTACT FOR FURTHER REPAIRS. THE CONTACT CALLED THE MANUFACTURER AND WAS ASSIGNED A CASE NUMBER AND CASE MANAGER. THE MANUFACTURER HAD NOT CALLED BACK AND THE VEHICLE WAS CURRENTLY UNREPAIRED AT THE CONTACT'S HOME. THE CONTACT CONTINUED TO DRIVE THE VEHICLE AND THE DEALER REFUSED TO PROVIDE A LOANER VEHICLE. THE FAILURE MILEAGE WAS 161,000.