NHTSA Complaint #11350726 — 2020 CHEVROLET BOLT EV

"TTIRS DONT SELF SEAL" I IMMEDIATELY ADVISED THAT THIS WAS DUE TO A DEFECT IN WORKMANSHIP OF THE SELF SEAL TIRES. I QUOTED THE FOLLOWING PARAGRAPH ON SELF SEALING TIRES FROM THE MICHELIN OE WARRANTY MANUAL. MICHELIN TIRES WITH THE SELF-SEAL LOGO ARE COVERED UNDER THIS WARRANTY. THESE TIRES ARE DESIGNED TO SEAL IN THE EVENT OF A PUNCTURE, AND HAVE SPECIFIC INSTRUCTIONS FOR REPAIR BY TIRE PROFESSIONALS AT MICHELIN AUTHORIZED DEALERS. THERE ARE TWO AREAS WHERE WE HAVE A PROBLEM. 1) IF THE TIRE FAILS TO SEAL ITSELF THEN IT IS NOT OPERATING AS DESIGNED AND THEREFORE HAS A DEFECT IN WORKMANSHIP. 2) THE WARRANTY SPECIFICALLY SAYS THEY CAN BE "REPAIRED" BY A MICHELIN AUTHORIZED DEALER. I CONTACTED 3 MICHELIN DEALERS AND ALL OF THEM SAID THEY DO NOT REPAIR SELF SEAL TIRES. THE FOURTH MICHELIN DEALER WAS COSTCO AND THEY TOLD ME THEY COULD REPAIR IT IN ERROR. THEY HAD NEVER SEEN A SELF SEAL TIRE BEFORE, NEVER RECEIVED ANY TRAINING FROM MICHELIN ON THE REPAIR OF SAID TIRES, AND WHEN PRESENTED WITH THE PRODUCT BULLETIN ON HOW TO REPAIR THE TIRES STILL REFUSED TO REPAIR IT. AFTER A LOT OF HAGGLING I WAS ABLE TO GET MICHELIN TO AGREE TO PAY 50% . I AM STILL WAITING ON THE EXACT AMOUNT OF THE REIMBURSEMENT AND SO THIS HAS NOT BEEN COMPLETELY RESOLVED AS YET. MY TOTAL OUT OF POCKET FOR 4 NEW NON SELF SEAL TIRES IS $870.01. I COULD HAVE SAVED ABOUT $40 BY NOT GETTING THE LIFETIME ROTATION/BALANCE/FLAT REPAIR. HTTPS://WWW.CHEVYBOLT.ORG/THREADS/TIRE-PUNCTURE-BAD-LUCK.35976/PAGE-2#POST-554598 MULTIPLE COMPLAINTS OF SELF SEAL NOT WORKING DEALERS REFUSE TO FIX.