NHTSA Complaint #11350209 — 2018 AUDI Q5
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11350209 |
| Vehicle | 2018 AUDI Q5 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 24,498 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | IL |
Consumer Description
CAR SUDDENLY TIED WHILE DRIVING IN CITY; ENGINE/ALL SYSTEMS SHUT OFF. IT TOOK SEVERAL HOURS FOR ROADSIDE ASSISTANCE TO ARRIVE, AND THE 1ST 2 TOWING COMPANIES COULD NOT DISENGAGE THE BRAKING SYSTEM TO LOAD ONTO TRUCK! ONCE VEHICLE TOWED TO AUDI DEALER, THEIR DIAGNOSIS WAS "GATEWAY CONTROL MODULE J533, WATER IN CONTROL MODULE, CORROSION IN CONNECTOR, CAUSING FUSE FOR GATEWAY CONTROL UNIT TO BLOW" WE WERE TOLD BY DEALER THAT "LIQUID MUST HAVE SPILLED INTO AREA BEHIND REAR SEATS". WE HAVE NO YOUNG CHILDREN, AND NOBODY WAS RECENTLY SITTING IN REAR SEAT. VEHICLE IS PARKED IN GARAGE AND IS IN EXCELLENT CONDITION; 2 YEARS OLD / 24,000 MILES. THIS WAS A $3,200 REPAIR NOT COVERED UNDER WARRANTY. THIS SOUNDS LIKE A DESIGN DEFECT. AFTER SEVERAL COMMUNICATIONS I HAD WITH AUDI USA AND LOCAL DEALER, THOSE (2) PARTIES TOLD ME THIS REPAIR WOULD BE COVERED AS A "GOODWILL ADJUSTMENT" NOT A "WARRANTY ITEM". I FOUND SIMILAR REPORTS ONLINE: HERE IS A DISCUSSION I STARTED ON AN ONLINE FORUM: HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/CONTROL-MODULE-RUINED-MOISTURE-CORROSION-3001605/PAGE3/ ANOTHER ONE I FOUND: HTTPS://WWW.AUDIWORLD.COM/FORUMS/Q5-SQ5-MKII-DISCUSSION-218/COMPLETE-ENGINE-CONTROL-MODULE-FAILURE-2952745/ ATTACHED IS INVOICE. SYSTEM WILL NOT ALLOW ME TO UPLOAD PHOTOS THEY SENT ME DUE TO FILE SIZES. REPAIR TOOK ALMOST A MONTH TO COMPLETE. WE ENDED UP RENTING A CAR FOR A WEEK-LONG ROAD TRIP AS THE DEALER LOANER IS ONLY FOR LOCAL USE.
Related Complaints for the 2018 AUDI Q5
Other ELECTRICAL SYSTEM Complaints
#11706899
Unpublished costly catastropic electrical failure Audi of America reviewed the case and declined assistance solely b...
#11688674
My car randomly rebooting while driving. The whole MMI goes down
#11676529
BCM
#11674315
The contact owns a 2018 Audi Q5. The contact stated that while driving 35-40 MPH and accelerating, the vehicle lost m...
#11670179
A coil that is attached underneath the sunroof is attached to the BCM. There is not a drain plug at the end so there ...
Recent Complaints for the 2018 AUDI Q5
#11719269
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Yellow warning light..drive system malfunction. Red warning light..low oil pressure at idle. Says stop engine..after...
#11719269
POWER TRAIN
Yellow warning light..drive system malfunction. Red warning light..low oil pressure at idle. Says stop engine..after...
#11719269
VEHICLE SPEED CONTROL
Yellow warning light..drive system malfunction. Red warning light..low oil pressure at idle. Says stop engine..after...
#11707367
SUSPENSION
The front subframe on the vehicle is severely rusted and corroded through rust. Part of it has fallen off, and the re...
#11705757
ENGINE
Vehicle: 2018 Audi Q5 Prestige Mileage: Approximately 34,000 miles On December 14, 2024, while driving at normal roa...