NHTSA Complaint #11350170 — 2013 TESLA MODEL S

THE MCU (MAIN TOUCHSCREEN COMPUTER) FAILED ON MY 2013 TESLA MODEL S AROUND JUNE 10TH 2020, WITH ~45K MILES. THE MCU PREVIOUSLY HAD SOME REBOOT ISSUES BUT THIS TIME WAS DIFFERENT BECAUSE THE COMPUTER WAS CONSTANTLY REBOOTING AND WOULDN'T STOP. THIS WAS AFTER THE CAR WAS LEFT IN THE GARAGE AND NOT DRIVEN FOR ABOUT A WEEK. I HAD TESLA REPLACE THE MCU ON MY CAR WHICH COST ~$1700+. WHEN THE TESLA MODEL S MCU GOES OUT, THE CAR CAN STILL BE DRIVEN BUT THIS COMPUTER IS CENTRAL TO OPERATING MOST FUNCTIONS OF THE CAR. MANY VEHICLE FUNCTIONS NO LONGER WORK WITH A FAILED MCU INCLUDING THE AC/HEATER; BACKUP CAMERA DISPLAY; NAVIGATION INSTRUCTIONS, GPS, AND MAPS; INSIDE MANUAL DOOR LOCKS AND SUNROOF CONTROL; GARAGE DOOR OPENER; RADIO AND ALL MUSIC PLAY FUNCTIONALITY; ENERGY CONSUMPTION DISPLAYS; PHONE; VEHICLE CHARGE SETTINGS AND CHARGE STATUS DISPLAY; SELECTION OF AUTOMATIC PERSONAL POSITIONING FOR STEERING WHEEL, SEAT, AND MIRROR; MANY LIGHTING CONTROLS; OTHER VEHICLE SETTINGS; ON-SCREEN GAMES; AND MORE. THERE IS A NEWER VERSION OF MCU THAT I PLEADED WITH TESLA TO OBTAIN AND INSTALL IN MY CAR BUT THEY SAID THEY COULDN'T GET IT. THE MCU FAILURES ARE APPARENTLY RELATED TO OVERUSED COMPUTER MEMORY CHIPS AND THE MCU REPLACEMENT WAS ACTUALLY A REMANUFACTURED COMPUTER AND WASN'T NEW. THE REPLACEMENT DID HAVE A NEW TOUCHSCREEN AND UPGRADED LET MODEM BUT LATER HAD NEW 'LOW DISK SPACE' ERROR MESSAGES AND REBOOTED REPEATEDLY WITHIN WEEKS OF THE MCU REPLACEMENT.