NHTSA Complaint #11350024 — 2021 FOREST RIVER SUNSEEKER

TL* THE CONTACT OWNS A 2021 FOREST RIVER SUNSEEKER. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE CRUISE-CONTROL AND HILL ASSIST DEACTIVATED INDEPENDENTLY AS THE HILL ASSIST NOT AVAILABLE WARNING MESSAGE ILLUMINATED ON THE INSTRUMENT PANEL. THE NEXT DAY, THE CONTACT STATED THAT WHILE DRIVING AT 72 MPH WITH CRUISE-CONTROL ACTIVATED, SUDDENLY, THE AUTOMATIC BRAKING SYSTEM ACTIVATED INDEPENDENTLY AND THE VEHICLE CAME TO A COMPLETE STOP ON THE HIGHWAY AS THE SERVICE ADVANCE TRAC, PRE-COLLISION ASSIST NOT AVAILABLE AND THE HILL START ASSIST NOT AVAILABLE WARNING MESSAGES FLASHED ON THE INSTRUMENT PANEL. THE CONTACT CONTINUED TO DRIVE AS THE WARNING LIGHTS CONTINUED TO FLASH ON THE INSTRUMENT PANEL. THE CONTACT WAS FINALLY ABLE TO CLEAR THE WARNING LIGHTS BUT WAS UNABLE TO RE-ACTIVATE THE CRUISE-CONTROL. THE CONTACT CALLED THE FORD MANUFACTURER, THE MAKER OF THE CHASSIS; FOR ASSISTANCE WITH FINDING A DEALER THAT WAS ABLE TO SERVICE HER VEHICLE. THE CONTACT WAS FINALLY ABLE TO TAKE THE RV TO RUSH TRUCK CENTERS (6800 E. 50TH AVE, COMMERCE CITY, CO 80022) WHERE THEY INSPECTED THE UNIT AND DISCOVERED A DEFECTIVE MODULE IN THE CRUISE-CONTROL. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 2,176. *LN*JB*DT*JB