NHTSA Complaint #11349910 — 2018 HONDA CIVIC

I TOOK MY CAR IN TO THE HONDA DEALERSHIP BECAUSE MY AC HAD STOPPED BLOWING COLD AIR, RENDERING IT USELESS TO ME BECAUSE TEMPS GO UP TO 90 AND ABOVE. THE DEALER TOLD ME THAT IT WAS A FAULTY PART BUT WOULD NOT BE COVERED UNDER WARRANTY (3YR/36000) AS I WAS APPROXIMATELY 10000 MILES OVER, EVEN THOUGH I HAD BOUGHT THE CAR NEW AND HAD ONLY HAD IT A YEAR AND A HALF. I COME TO FIND OUT THAT HONDA HAD EXTENDED THE CONDENSER WARRANTY TO 10 YEARS FOR 2016-2018 CIVICS, JUST NOT MINE FOR SOME REASON. EVEN THOUGH I HAD THE FAULTY PART, AND THE SAME CAR OF THE SAME YEAR, AND THEIR WARRANTY DOCUMENTATION SIGNIFIED ME AS BEING SUBJECT TO THIS EXTENDED WARRANTY, (BULLETIN TSB 19-091) MY VIN WAS NOT ALLOWED SOMEHOW. WE ARE IN THE MIDDLE OF COVID, MY ELDERLY FAMILY RELIES ON ME FOR TRANSPORTATION, MY CAR IS OVER 100 DEGREES AND THEY WANT 1000 DOLLARS I CANT COME UP WITH. AIR CONDITIONER SIMPLY DOESN'T BLOW COLD AIR. PLEASE HELP.