NHTSA Complaint #11349814 — 2017 FORD ESCAPE

TL* THE CONTACT OWNS A 2017 FORD ESCAPE. THE CONTACT STATED THAT THE SERVICE ENGINE WARNING LIGHT ILLUMINATED WHILE HER DAUGHTER WAS DRIVING. THE VEHICLE WAS TAKEN TO THE DEALER HUTCHESON FORD SALES (308 N OUTER RD, SAINT JAMES, MO 65559, (573) 265-7015) AND AN UNKNOWN SENSOR WAS REPLACED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS THEN TAKEN TO AN UNKNOWN DEALER WHERE THE MECHANIC PERFORMED AN AIR INDUCTION SERVICE. THE CHECK ENGINE WARNING LIGHT ILLUMINATED AND WAS TAKEN BACK TO THE UNKNOWN DEALER WHERE THE DTC CODES WERE RESET. THE VEHICLE WAS THEN TAKEN TO AN INDEPENDENT MECHANIC HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS THEN TAKEN BACK TO HUTCHESON FORD WHERE THE MECHANIC DISCOVERED THAT COOLANT WAS LEAKING INTO THE ENGINE OIL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 59,000.