NHTSA Complaint #11349809 — 2009 FORD ESCAPE

TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS AT A STAND STILL AND TURNING ON THE IGNITION, WHEN THE STEERING WHEEL WAS DIFFICULT TO TURN. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND WAS NEEDING THE POWER STEERING ASSEMBLY TO BE REPLACED. THE CONTACT CALLED LOCAL DEALER FORD OF LONDONDERRY LOCATED AT 33 NASHUA RD, LONDONDERRY, NH 03053, (603) 434-4141, AND THE DEALER WAS MADE AWARE OF THE FAILURE. UPON INVESTIGATION, THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 160,000.