NHTSA Complaint #11349254 — 2017 CHEVROLET MALIBU

BEGINNING SEVERAL MONTHS AGO, THE VEHICLE WOULD OCCASIONALLY DISPLAY A "SHIFT TO PARK" ERROR MESSAGE AFTER THE "START/STOP" BUTTON WAS PRESSED TO TURN OFF THE PARKED VEHICLE. ALTHOUGH THE ENGINE WOULD TURN OFF, ALL OF THE ELECTRICAL SYSTEMS WOULD REMAIN ON. FOR THE FIRST FEW MONTHS, THE ERROR MESSAGE WOULD DISAPPEAR AFTER A FEW SECONDS TO A MINUTE, AFTER WHICH THE "START/STOP" BUTTON TO BE PRESSED TO TURN OFF THE VEHICLE COMPLETELY. OVER THE LAST MONTH, HOWEVER, THE AMOUNT OF TIME THE MESSAGE STAYED DISPLAYED INCREASED TO MANY MINUTES, AND IT WOULD TAKE TURNING THE CAR ON/OFF AND SHIFTING IN/OUT OF PARK MULTIPLE TIMES BEFORE THE VEHICLE COULD BE TURNED OFF COMPLETELY. ONCE THE VEHICLE WAS FINALLY TURNED OFF COMPLETELY, I WASN'T ABLE TO DRIVE IT FOR A FEW WEEKS FOR FEAR OF NOT BEING ABLE TO TURN OFF THE VEHICLE AT WORK/STORES/ETC., OR FOR FEAR OF BEING STRANDED WHEN THE BATTERY DRAINS. THIS IS A SERIOUS SAFETY ISSUE THAT EFFECTIVELY MAKES THE VEHICLE UNUSABLE. AFTER RESEARCHING THE PROBLEM, IT WAS FOUND THAT THIS IS A KNOWN ISSUE TO GM FOR MULTIPLE MODELS AND YEARS OF VEHICLES PER SERVICE BULLETIN 19-NA-206. BASED ON MY EXPERIENCE, HOWEVER, THE INITIALLY INTERMITTENT NATURE OF THIS PROBLEM QUICKLY TURNS INTO A PERMANENT, DISABLING PROBLEM. IN ADDITION, A MORE PERMANENT SOLUTION NEEDS TO BE PROVIDED THAN WHAT'S LISTED ON THE SERVICE BULLETIN: (A) SCRAPING DEPOSITS OFF THE ELECTRICAL CONTACTS WITH YOUR THUMB 50 TIMES TO SEE IF THAT WORKS, (B) INSTALLING A JUMPER TO SEE IF THAT WORKS, OR (C) REPLACING THE SHIFTER CONTROL ASSEMBLY. MY CONCERN IS THAT IF THE DESIGN OF THE NEW ASSEMBLY IS THE SAME, THE PROBLEM WILL REAPPEAR IN A FEW YEARS WITH THE REPLACEMENT ASSEMBLY; ALL ARE JUST TEMPORARY STOP GAP MEASURES. A REAL FIX THAT PREVENTS THE CORROSION/DEPOSITS IS NEEDED, AND A RECALL SHOULD BE ISSUED.