NHTSA Complaint #11349028 — 2013 HYUNDAI SONATA HYBRID

TL* THE CONTACT OWNS A 2013 HYUNDAI SONATA HYBRID. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE LOSS MOTIVE POWER AND THE SPEED WAS REDUCED. AFTER STOPPING ON THE SIDE OF THE ROADWAY, THERE WAS AN ABNORMAL KNOCKING SOUND COMING FROM THE FROM THE ENGINE. THE VEHICLE WAS TOWED TO DEALER SOUTHERN STATE HYUNDAI OF RALEIGH LOCATED AT 2511 WAKE FOREST RD, RALEIGH, NC 27609, WHO DIAGNOSED THAT THE ENGINE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED BY THE DEALER THAT THE VEHICLE WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER: 17V226000 (ENGINE AND ENGINE COOLING). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 138,000.