NHTSA Complaint #11349003 — 2014 FORD EXPLORER

TL* THE CONTACT OWNS A 2014 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE POWER STEERING LOCKED IN POSITION. THE CONTACT STATED THAT IT WAS ALSO DIFFICULT TO STEER THE VEHICLE. THE CONTACT STATED THAT EXCESSIVE FORCE WAS NEEDED TO STEER THE VEHICLE. THE CONTACT CONTACTED THE DEALER TED RUSSELL FORD LINCOLN - ADDRESS: 9925 PARKSIDE DR, KNOXVILLE, TN 37922, PHONE: (865) 251-3673) WHO STATED THAT THE RACK AND PINION NEEDED TO BE REPLACED. THE FAILURE WAS RELATED TO NHTSA CAMPAIGN NUMBER: 14V286000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE HAD NOT BEEN REPAIRED AS OF YET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 125,000.