NHTSA Complaint #11348988 — 2017 FORD F-250

TL* THE CONTACT OWNS A 2017 FORD F-250. THE CONTACT STATED THAT THERE WAS A RECALL FOR AN ENGINE BLOCK HEATER CORE. THE VEHICLE WAS TAKEN IN FOR THAT RECALL REPAIR ON 09/04/2019. THE RECALL WORK WAS DONE AT THE DEALER CAPITAL FORD WILMINGTON (4222 OLEANDER DR, WILMINGTON, NC 28403 910-799-4060). ON 07/01/20 AS THE VEHICLE WAS PLACED IN REVERSE THERE WAS DARK GRAY SMOKE COMING FROM UNDER THE HOOD. THERE WAS A FIRE COMING FROM THE BACK OF THE ENGINE THAT WAS EXTINGUISHED WITH AN EXTINGUISHER. THE CONTACT NOTICED SMOKE WAS STILL COMING FROM THE AIR FILTER ELEMENT. THE CONTACT HAD PUT OUT THE SMOLDERING FLAMES FROM THAT PART ALSO. THE VEHICLE WAS TOWED BACK TO THE DEALER. THE VEHICLE HAS BEEN THERE SINCE WITH THE DEALER SENDING PICTURES TO THE MANUFACTURER BUT THEY HAD NOT RESPONDED. THEY SUGGESTED THE CONTACT TO CALL THE MANUFACTURER BUT THEY OFFERED NO HELP IN GETTING THE REPAIRS DONE. THE DEALER HAS BEEN WAITING ON THE MANUFACTURER SINCE BUT THEY HAVE BEEN YET RESPONDED. THE VEHICLE STILL REMAINS AT THE DEALER UNREPAIRED WITH NO PROGRESS BEING MADE. THE FAILURE MILEAGE WAS 28,761. *DT*JB*DT*JB