NHTSA Complaint #11348701 — 2012 BUICK LACROSSE

TL* THE CONTACT OWNS A 2012 BUICK LACROSSE. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE TRAVELING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT HAD TAKEN THE VEHICLE TO RICK HENDRICK CHEVROLET CHARLESTON (1500 SAVANNAH HWY, CHARLESTON, SC 29407) WHERE HE WAS INFORMED THAT THE VEHICLE WAS UNDER NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM) BUT THAT THE RECALL WAS CLOSED. THEY DIAGNOSED THE VEHICLE WITH A DEFECTIVE STARTER. THE STARTER WAS REPLACED. THE CONTACT STATED THAT THE FAILURE PERSISTED DESPITE THE REPAIR. THE CONTACT TOOK THE VEHICLE BACK TO THE SAME DEALER. UPON INSPECTION, THE MECHANIC DIAGNOSED THE VEHICLE WITH A DEFECTIVE GENERATOR CONTROL MODULE WHICH THE CONTACT LINKED TO NHTSA CAMPAIGN NUMBER: 13V173000 (ELECTRICAL SYSTEM). THE CONTACT SPOKE TO A SERVICE MANAGER WHO INFORMED HIM THAT THE DEFECTIVE PART ON HIS VEHICLE WAS NOT REPLACED. THE DEALER REFUSED TO SERVICE THE VEHICLE UNDER THE RECALL. THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE AND PROVIDED NO ASSISTANCE. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.