NHTSA Complaint #11348410 — 2008 TOYOTA PRIUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11348410
Vehicle	2008 TOYOTA PRIUS
Component	ELECTRICAL SYSTEM
Date of Incident	July 28, 2020
Date Filed	August 10, 2020
Mileage	183,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I JUST PURCHASED THIS VEHICLE ONE MONTH AGO. MY SON EXPERIENCED THE COMBINATION METER GOING BLANK WHILE DRIVING. HE WAS UNABLE TO SEE HOW FAST HE WAS GOING, HOW MUCH FUEL HE HAS, AND WHAT GEAR HE IS IN. THE BIGGEST ISSUE IS HE WAS UNABLE TO TURN OFF THE CAR ONCE HE FINISHED HIS DRIVE. EVENTUALLY HE DID. THIS APPARENTLY IS A KNOWN ISSUE BY TOYOTA. THE HAVE A TSB ON THE REPLACEMENT OF THE COMBINATION METER AS WELL AS A WARRANTY ENHANCEMENT PROGRAM (ZTV). FROM TALKING WITH TOYOTA, THE ORIGINAL OWNER WAS SENT A LETTER ABOUT THE PROBLEM, BUT NEVER DID ANYTHING ABOUT IT. WHETHER THIS WAS A PROBLEM FOR THAT OWNER OR NOT AT THAT TIME, I AM UNAWARE. EITHER WAY, THIS IS NOW A PROBLEM FOR ME AND ACCORDING TO TOYOTA, THE WARRANTY ENHANCEMENT HAS EXPIRED AND NOW I AM STUCK PAYING FOR THE REPAIR. THIS IS A SAFETY ISSUE AND SHOULD BE ADDRESSED AND RESOLVED BY TOYOTA.

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