NHTSA Complaint #11344147 — 2013 TESLA MODEL S

THE MAIN SCREEN IN OUR 2013 TESLA MODEL S STARTED REQUIRING REGULAR REBOOTS JUST TO RUN. THEN IT DIED COMPLETELY, LEAVING US WITHOUT ACCESS TO HVAC CONTROLS (THEY WERE STUCK ON THE LAST SETTING WHICH DID NOT ALLOW FOR DEFROST/DEFOG FOR THE WINDSHIELD OR REAR WINDOW). WE ALSO DID NOT HAVE FUNCTIONING TURN SIGNALS, HAZARDS OR A BACKUP CAMERA, AND CHARGING WAS LIMITED TO A RIDICULOUSLY SLOW RATE (THE CAR WAS IN "LIMP MODE" PER OUR TECHNICIAN). WE WERE FORCED TO REPLACE THE MAIN COMPUTER (MCU1). WE WERE GIVEN A CHOICE OF ANOTHER MCU1 (WHICH WE WERE TOLD MAY HAVE THE SAME PROBLEM EVENTUALLY) OR AN MCU2 WHICH WOULD NOT. WE CHOSE THE MCU2.