NHTSA Complaint #11344124 — 2015 TESLA MODEL S

AFTER THE 12V BATTERY ON OUR CAR DIED, IT WAS REPLACED BY TESLA SERVICE. AFTER THE BATTERY WAS REPLACED, THE CENTER SCREEN (MCU) WOULD NOT COME ON. THIS SCREEN CONTROLS ALMOST EVERYTHING IN THE CAR, INCLUDING BACKUP CAMERA, PARK DISTANCE CONTROLS, AUTO-PILOT, DOOR LOCKS, SUSPENSION, ADJUSTING BRAKING AND COLLISION WARNINGS, OPENING AND CLOSING SUNROOF, CHARGING (IT'S AN ELECTRIC CAR - NONFUNCTIONAL IF WE CAN'T ADJUST CHARGING), CLIMATE CONTROL, REMOTE COMMUNICATION, SOFTWARE UPDATES, ENTERTAINMENT SYSTEM, ETC. WE CONTACTED TESLA, AND THE SERVICE MANAGER TOLD US THESE SCREENS REGULARLY FAIL AT AROUND 4 YEARS (OUR VEHICLE IS 4-1/2 YEARS OLD). IN ADDITION, FAILURE IS APPARENTLY ACCELERATED BY THE FAILURE OF THE 12V BATTERY. AFTER WAITING MANY WEEKS FOR A "REPLACEMENT PART," WE WERE CONTACTED AND TOLD THEY HAD ACCIDENTALLY ORDERED A COMPLETE REPLACEMENT, WHICH WOULD COST $2,700 (WE HAD BEEN QUOTED $1,300). THE CAR HAS BEEN UNDRIVEABLE FOR MONTHS. IN ADDITION, IF THIS IS A PART THAT REGULARLY FAILS, IT SEEMS LIKE TESLA SHOULD COVER THE REPLACEMENT. WE HAVE NO CHOICE BUT TO PAY $2,700 TO REPLACE A PART THAT IS APPARENTLY KNOWN TO PREDICTABLY FAIL. PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION.