NHTSA Complaint #11344062 — 2012 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11344062
Vehicle	2012 FORD FOCUS
Component	ELECTRICAL SYSTEM
Date of Incident	August 8, 2020
Date Filed	August 8, 2020
Mileage	102,797 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AL

Consumer Description

INTERMITTENT, NOW CONSTANT EPAS (ELECTRONIC POWER ASSISTED STEERING) FAILURE. MY 20 YEAR OLD DAUGHTER WENT TO EAT WITH FRIENDS AFTER WORK AND WHEN SHE TRIED TO LEAVE TO COME HOME (AFTER MIDNIGHT), SHE FOUND THAT THE EPAS HAD FAILED. SHE DID MANAGE TO DRIVE THE VEHICLE HOME SINCE TRAFFIC WAS LIGHT, AND LUCKILY, THE EPAS DID NOT FAIL WHILE SHE WAS DRIVING OR IN HEAVY TRAFFIC. WITHOUT THE EPAS WORKING, THE STEERING WHEEL IS VERY HARD TO TURN WHEN THE VEHICLE IS IN MOTION AND NEARLY IMPOSSIBLE TO TURN WHILE STATIONARY.

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