NHTSA Complaint #11343947 — 2017 FORD ESCAPE

60000 MILE DRIVE TRAIN WARRANTY, VEHICLE WAS AT 51000 MILES MY CAR WAS DRIVING ROUGH AND LOOSING COOLANT WITH NO EXTERIOR LEAKS TOOK MY CAR TO THE SERVICE DEPARTMENT 6/1/2020 DIAGNOSIS: CRACKED ENGINE BLOCK, ENGINE HAS TO BE REPLACED NOT RETURNED TO ME UNTIL 7/7/2020 (OVER 1 MONTH LATER!) BUT WHEN IT WAS IT HAD NO ACCELERATING POWER. RETURNED TO DEALERSHIP THE SAME DAY AND WAS GIVEN BACK TO ME THE NEXT DAY CLAIMING IT WAS A LOOSE FITTING AND THAT ALL COMPONENTS WERE CHECK AND IT WAS GOOD- WRONG I WENT TO DRIVE THE VEHICLE AND RECEIVED AN ALERT TRANSMISSION FAULT SERVICE NOW. THAT WAS FRIDAY 7/10 AFTER HOURS TOOK IT BACK WHEN THEY OPENED MONDAY 7/13 AND THEY TRIED GIVING IT BACK TO ME ON 7/29 AFTER IT WAS ' READY' BUT THE DRIVER HAD TO TURN AROUND BECAUSE THE SERVICE LIGHT WAS ON AGAIN. IT'S NOW 8/7 AND NO CAR AND THE DEALERSHIP REFUSED MY BUYBACK REQUEST. PLEASE HELP FORD NEEDS TO BE INVESTIGATED THERE IS AN ENTIRE FORUM OF SIMILAR ISSUES