NHTSA Complaint #11343910 — 2020 LAND ROVER RANGE ROVER

TL* THE CONTACT OWNS A 2020 LAND ROVER RR 3.0 I6 PETROL HSE. THE CONTACT STATED WHILE DRIVING 5 MPH, WHEN THE VEHICLE BEGAN TO HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT STATED SHE CONTINUED TO DRIVE THE VEHICLE TO HER RESIDENCE. THE VEHICLE WAS TAKEN TO LOCAL DEALER JAGUAR LAND ROVER VENTURA LOCATED AT 3190 PERKIN AVE, VENTURA, CA 93003, (855) 222-3243, AND WERE UNABLE TO DUPLICATED THE FAILURE. THE CONTACT STATED SHE CONTINUED TO EXPERIENCE THE FAILURE. THE VEHICLE WAS TAKEN LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, CA 92692, (949) 359-5157, WHERE IT WAS DIAGNOSED WITH NEEDING A GEAR SHIFT MODULE TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT ALSO STATED ON APRIL OF 2020, SHE WAS UNABLE TO START THE IGNITION. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DRIVABLE. THE VEHICLE WAS TOWED BACK TO LOCAL DEALER JAGUAR LAND ROVER VENTURA, WHERE IT WAS DIAGNOSED WITH NEEDING A MILD HYBRID ELECTRIC VEHICLE (MHEV DC2 DC) TO BE REPLACED. THE VEHICLE HAD BEEN REPAIRED. THE CONTACT STATED CONTINUING TO EXPERIENCE THE VEHICLE HESITATE AND JERK FORCEFULLY FORWARD. THE CONTACT STATED ON MAY, 29, 2020 WHILE THE VEHICLE WAS AT STAND STILL AT STOP SIGN, WHEN THE VEHICLE REVVED UP AND JERK FORWARD AND REAR ENDED A TRAILER HITCH. NO AIR BAGS DEPLOYED. THE CONTACT STATED NO ONE WAS INJURED OR SOUGHT MEDICAL TREATMENT. NO POLICE REPORT WAS FILED. THE CONTACT WAS ABLE TO DRIVE TO LAND ROVER MISSION VIEJO LOCATED AT 28701 MARGUERITE PKWY, MISSION VIEJO, AND WERE MADE AWARE OF THE FAILURE. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 17.