NHTSA Complaint #11343864 — 2018 CHEVROLET COLORADO

TL* THE CONTACT OWNS A 2018 CHEVROLET COLORADO. THE CONTACT STATED THAT THE HOOD BOUNCED UP AND DOWN WHILE DRIVING AT VARIOUS SPEEDS WITHOUT WARNING. THE CONTACT INITIALLY TOOK THE VEHICLE TO JEFF GORDON CHEVROLET (228 S COLLEGE RD, WILMINGTON, NC 28403) WHERE THEY ADJUSTED THE HOOD LATCH BUT THE FAILURE PERSISTED. THE CONTACT THEN TOOK THE VEHICLE TO OCEAN CITY CHEVROLET (2366 OCEAN HWY W, SHALLOTTE, NC 28459) WHERE THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS THEN NOTIFIED OF THE FAILURE AND A CASE WAS FILED. SHE WAS THEN INFORMED THAT SHE WOULD BE CALLED BACK FOR AN UPDATE. SINCE THE INITIAL CONVERSATION, THE CONTACT HAD NOT HEARD BACK FROM THE MANUFACTURER AND HAD BEEN UNABLE IN REACHING THE MANUFACTURER. THE VEHICLE HAD YET TO BE REPAIRED. THE FAILURE MILEAGE WAS 3,901. *BF *AS