NHTSA Complaint #11343786 — 2019 HONDA INSIGHT

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11343786
Vehicle	2019 HONDA INSIGHT
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	July 2, 2020
Date Filed	August 6, 2020
Mileage	7,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

MY 2019 HONDA INSIGHT WAS PURCHASED IN FEB 2020 FROM A LEXUS DEALERSHIP IN ORLANDO. THE CAR WAS FUNCTIONING WITH NO ISSUES UNTIL JULY 2020. WHILE DRIVING THE AUTOMATIC BRAKING SYSTEM FAILURE WARNING CAME ON SUDDENLY IT SAID TO TAKE IT TO THE DEALERSHIP. I MADE AN APPOINTMENT WITH HEADQUARTER HONDA AND BROUGHT IN THE CAR.THEY RAN A DIAGNOSTIC AND SAID THAT THE CAR MUST HAVE BEEN HIT WITH SOMETHING. NOTHING HAS HIT THE CAR THE CAR FAX IS CLEAN THE TECH INSISTED THAT THE CAR WAS PROBABLY IN AN ACCIDENT. WHEN IN FACT THE BRAKE FAILURE LIGHT TURNED OFF ON THE WAY HOME AND STAYED OFF FOR A FEW DAYS ONLY TO RETURN AGAIN. HONDA WOULD NOT PAY TO REPAIR THIS AND SAID IT WOULD BE $1700 TO INSTALL A NEW RADAR CAMERA. THE CAR HAS LESS THAN 10K MILES AND IS UNDER WARRANTY. THERE IS SOMETHING DEFECTIVE WITH THE SAFETY SYSTEM ON THIS VEHICLE.

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