NHTSA Complaint #11343381 — 2013 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11343381
Vehicle	2013 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	August 1, 2019
Date Filed	August 5, 2020
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

I HAVE HAD NUMEROUS "BLACKOUTS" OF THE MAIN SCREEN WHEREBY I AM UNABLE TO CONTROL ANYTHING SUCH AS A/C, MAPS, CHARGING, MPH, ETC. FREQUENTLY I HAVE NO CONNECTIVITY DESPITE BEING IN AREAS WITH STRONG CELLULAR RECEPTION OR EVEN IN MY OWN GARAGE WITH WIFI. WHEN THIS OCCURS, NO MONITORING SYSTEM FOR THE CAR IS AVAILABLE. IT TYPICALLY OCCURS UPON START UP AND THE CAR WILL TURN ON BUT NOTHING SHOWS UP ON THE DASH OR SCREEN. MY CAR CAN SOMETIMES TAKE SEVERAL MINUTES TO START UP - SOMETIMES I HAVE LEFT MY CAR BEHIND AND TAKEN ANOTHER MODE OF TRANSPORTATION DUE TO THE ISSUE.

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