NHTSA Complaint #11343132 — 2003 FORD ESCAPE

WHILE MY 2003 ESCAPE WAS IN MOTION, THE VEHICLE JERKED AND KICKED AD I PRESSED ACCELERATING ON A HEAVY CITY HIGHWAY. THE VEHICLE COULDN'T DRIVE OR MOVE FORWARD. I BELIEVE IT IS THE TRANSMISSION WENT OUT. THE GEARS WERE SLIPPING OR NOT GOING IN POSITION. I WAS USING MORE GAS, HAVING A RECALL ON TRANSMISSION WAS ANNOUNCED ON 2003 FORD ESCAPE. RECALL ID 234608 ON POWERTRAIN AUTOMATIC TRANSMISSION. AND RECALL ID 234607 AUTOMATIC TRANSMISSION: GEAR POSITION INDICATION. RECALL ID 234607 I CALLED THE FORD SERVICE CENTER. I WAS TOLD NO RECALLS UNDER MY VIN NUMBER. I ASKED FOR ASSISTANCE TO FIX MY TRANSMISSION. NO WAS ANSWER. I TOOK MY CAR BACK TO PLACE I PURCHASED IT CARTER'S RADIATOR, PURCHASED 5-8-2020. CARTER RADIATOR DID DIAGNOSE, FOUND IT WAS THE TRANSMISSION. I WAS TOLD CAR WILL NOT GO INTO GEARS. 4TH GEAR IS IN-OPERATIVE. ONY 1ST & 2ND GEARS OPERATING. TO REPAIR FAULTY TRANSMISSION WILL COST $3900, BUT BECAUSE I PURCHASED VEHICLE FROM THEM, REPAIR COST IS $2400.