NHTSA Complaint #11343075 — 2019 SUBARU OUTBACK

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11343075
Vehicle	2019 SUBARU OUTBACK
Component	VISIBILITY/WIPER
Date of Incident	August 3, 2020
Date Filed	August 3, 2020
Mileage	8,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

WHILE HEADING HOME FROM A TRIP DRIVING DOWN HIGHWAY 69 IN MICHIGAN OUR WINDSHIELD DECIDED TO START CRACKING. WE DID NOT HEAR ANY IMPACT WITH THE EXCEPTION OF THE OCCASIONAL BUG. OF COURSE TAKING IT TO THE DEALERSHIP THE IMMEDIATE RESPONSE WAS.A ROCK OR FOREIGN OBJECT HAD IMPACTED THE WINDSHIELD. WRONG. I HAVE ALWAYS FEARED WHEN GETTING HIT BY A ROCK THE WINDSHIELD WOULD CRACK. MY WIFE ACTUALLY WITNESSED THE CRACKING PROCESS THINKING AT FIRST IT WAS RAIN AGAIN HITTING THE WINDSHIELD. WITHIN 200 MILES THE CRACK ESCALATED FROM A COUPLE INCH CRACK TO ALMOST A 2 FOOT CRACK STARTING TO MAKE A U-SHAPE AROUND THE EYE-SIGHT CAMERA SYSTEM. I WOULD HATE TO THINK A BUG'S IMPACT WOULD CAUSE SUCH DAMAGE.

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