NHTSA Complaint #11342707 — 2012 CHEVROLET MALIBU

THERE WAS A RECALL ON THE SEAT BELT ASSEMBLY FOR MY CAR IN 2019 AND I TOOK IT TO DAVIDSON CHEVROLET IN WATERTOWN NY. THEY FIXED THE RECALL AND MENTIONED IT COULD AFFECT THE SEAT ASSEMBLY. SHORTLY AFTER I GOT A POSTCARD REGARDING THE SEAT. A FEW DAYS LATER MY SEAT NO LONGER MOVES BACK OR FORTH. I TRIED CALLING AND THEY SAID IT WAS A FUSE AND THEY HAD TO ORDER IT. I KEPT CALLING EVERY FEW WEEKS AND THEY WOULDN'T GIVE ME AN ANSWER OR CALL ME BACK. I FINALLY GOT AHOLD OF SOMEONE AND WENT INTO THE SHOP THURSDAY JULY 30, 2020 TO GET THE FUSE IN. THEY LATER CAME OUT AND SAID IT WAS BECAUSE MY LEVER BROKE, HOWEVER MY LEVER WAS NOT BROKE WHEN I BROUGHT MY CAR IN. IT LOOKS LIKE IT IS A CLEAN CUT. THEN THEY TURNED AROUND AND SAID THAT IT WAS THE BUCKLE ASSEMBLY AND PROCEEDED TO TELL ME TO GO TO THE JUNKYARD TO REPLACE MY SEAT AND THEN I CAN PAY THEM TO INSTALL IT. I FEEL AS THOUGH I SHOULD NOT HAVE TO PAY FOR IT AS IT WAS ORIGINALLY FROM THE RECALL. I ALSO FEEL LIKE I SHOULDN'T HAVE TO GO TO THE JUNKYARD WHEN THEY SHOULD BE FIXING IT.