NHTSA Complaint #11342634 — 2015 HONDA CR-V

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11342634
Vehicle 2015 HONDA CR-V
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage 19,672 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

DOOR LOCK ACTUATOR FOR THE PASSENGER SIDE REAR DOOR BINDS WHICH MAKES IT DIFFICULT TO MANUALLY UNLOCK THE DOOR FROM THE INSIDE. THIS IS AN ONGOING PROBLEM. IT WAS REPORTED TO SCOTT ROBINSON HONDA IN ON 8/15/15 AND AGAIN ON 3/4/2016. THEY REFUSED TO ACKNOWLEDGE THE PROBLEM CLAIMING THEY COULD NOT DUPLICATE IT. THE VEHICLE WAS TAKEN TO DCH HONDA ON 7/16/20, THE PROBLEM WAS ACKNOWLEDGED BY THEM. A CLAIM WAS SET UP WITH HONDA CUSTOMER SERVICE, CLAIM NUMBER 11441768. HONDA IS NOW REFUSING TO PAY. THIS IS A SAFETY ISSUE AS A PASSENGER SITTING IN THE BACK MAY NOT BE ABLE TO MANUALLY UNLOCK THE DOOR IN ORDER TO EXIT THE VEHICLE.

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