NHTSA Complaint #11342459 — 2008 HYUNDAI VERACRUZ

EVER SINCE WE HAD A RECALL WITH HYUNDAI ABOUT REPLACING THE ENGINE'S COVER, THE CAR HAS BEEN HAVING PROBLEMS SINCE. THE ISSUE OCCURRED WHERE THE CAR WOULD NOT START, AND WOULD FLASH MANY SYMBOLS ON THE DASHBOARD. WHAT WOULD HAPPEN IS THAT I WOULD PULL THE CAR TO THE SIDE OF THE ROAD, WAIT A COUPLE OF SECONDS, AND THE CAR WOULD START AGAIN. WE WENT TO OUR LOCAL AUTO SERVICE ABOUT THIS ISSUE, BUT TOLD US THAT IT SHOULDN'T BE A BIG ISSUE. AND WHEN THIS ISSUE OCCURRED THE SECOND TIME, I TOOK THE CAR TO HYUNDAI SERVICES TO SEE WHAT THE PROBLEM WAS. THEY TOLD ME THAT IT WAS JUST A FLUKE AND THAT IT WILL NOT HAPPEN AGAIN. BUT WHEN THIS ISSUE OCCURRED THE THIRD TIME, SIMILARLY TO THE FIRST AND SECOND TIME, THE CAR STOPPED RUNNING AND THE SYMBOLS FLASHED. BUT THIS TIME, THE ENGINE STARTED TO SMOKE AND THE CAR WOULD NOT START NO MATTER HOW LONG I WAITED. THIS LED MY FAMILY TO BE STUCK IN THE HIGHWAY AND HAD TO CALL A TOW SERVICE TO PICK OUR CAR UP. WHEN WE TOLD HYUNDAI, THEY TOLD ME THAT THE ISSUE IS THAT A ROD WHICH WAS A PART OF THE ENGINE, IMPALED THE ENGINE MOTOR AND MADE A QUARTER SIZED HOLE, WHICH LEAKED GASOLINE FROM THE CAR. WE TOLD HYUNDAI THAT WE STRONGLY BELIEVE THAT THIS ISSUE OCCURRED BECAUSE OF THE RECALL, BUT THEY DENIED AND SAID THAT WE MUST PAY FOR AN ENGINE REPLACEMENT. WE FEEL WRONGED BY HYUNDAI AS THESE ISSUES OCCURRED AFTER THE RECALL, AND THE CAR ONLY HAS 124,00 MILES ON IT. MY FAMILY ALSO TOOK EXTENSIVE CARE OF THE CAR THROUGHOUT THE 10 YEARS WE HAVE HAD THIS CAR. MY FAMILY AND I ALSO BELIEVE THAT OTHER VERACRUZ OWNERS MIGHT HAVE HAD A SIMILAR ISSUE AS OURS, SO WE HOPE YOU UNDERSTAND OUR SITUATION. THANK YOU.