NHTSA Complaint #11342062 — 2015 LEXUS NX

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11342062
Vehicle	2015 LEXUS NX
Component	UNKNOWN OR OTHER
Date of Incident	December 1, 2019
Date Filed	July 29, 2020
Mileage	19,800 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

THE UV PROTECTION ON THE NAVIGATION SCREEN IS COMING OFF LOOKS LIKE IT HAS BEEN SCRATCHED WHEN I ASKED LEXUS ABOUT THIS I WAS TOLD MY WARRANTY WAS UP AND THAT IT WOULD COST ME ABOUT 950.00 TO REPLACE IT. I SEARCHED THE PROBLEM ON LINE AND MANY PEOPLE HAVE COMPLAINED ABOUT THIS LEXUS IS A WHERE OF THE PROBLEM AND WON'T DO ANYTHING ABOUT IT WHEN IT HAPPENS. I WAS TOLD IF IT WOULD HAVE HAPPENED BEFORE MY WARRANTY RAN OUT IT WOULD BE COVERED. IT IS CLEARLY A DEFECT OF THE UV PROTECTION ON THE SCREEN .

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