NHTSA Complaint #11342043 — 2015 TESLA MODEL S

ON JULY 23, 2020, AT AROUND 1:00 PM, I WAS HIGHWAY DRIVING AT 65 MPH ON EAST BOUND I-70 NEAR BLUE SPRINGS, MO. WHEN MY TOUCHSCREEN FAILED AND WENT BLANK. I LOST ACCESS TO ALL MY TOUCH SCREEN FEATURES AND IT RENDERED MY TESLA APP ON MY MOBILE PHONE IN OPERABLE. I WAS ABLE TO DRIVE IT TO THE TESLA SERVICE CENTER IN KANSAS CITY, MO. ON SAME DAY. ON JULY 23, 2020, AROUND 2;05 PM, I WAS ADVISED BY TESLA THAT MY TOUCHSCREEN FAILED AND WILL HAVE TO BE REPLACED. MY TESLA WAS NOT DRIVABLE AS IT COULD NOT BE CHARGED AND THE AIR CONDITIONER COULD NOT BE TURNED OFF. I LEFT MY CAR WITH THE TESLA SERVICE CENTER MENTIONED ABOVE AND I AUTHORIZED REPLACEMENT OF THE TESLA TOUCH SCREEN. I WAS INFORMED BY TESLA THAT MY CAR WAS OUT OF WARRANTY AND THE COST OF THE TOUCH SCREEN REPLACEMENT WOULD BE AT MY EXPENSE. I AUTHORIZED THE REPAIR. THE MILEAGE ON MY CAR IS ABOUT 25,000 MILES. TESLA PRESENTLY HAS MY CAR IN THEIR SERVICE SHOP AS IT IS NOT SAFELY DRIVABLE. THE REPLACEMENT SCREEN HAS BEEN ORDERED AND SHOULD BE INSTALLED AND MY TESLA READY FOR PICK-UP ON OR ABOUT AUGUST 4, 2020.