NHTSA Complaint #11342008 — 2018 TESLA MODEL X

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11342008
Vehicle	2018 TESLA MODEL X
Component	ELECTRICAL SYSTEM
Date of Incident	July 6, 2020
Date Filed	July 29, 2020
Mileage	26,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I AM FILING A COMPLAINT AGAINST TESLA REGARDING THE MCU INFOTAINMENT ON THE MODEL X. MY VEHICLE IS 2 YEARS OLD AND BEGAN TO SUFFER MCU FAILURE AFTER UPGRADING TO TESLA'S HW3. THE MCU FAILURES HAS RESULTED IN SEVERE LAG, LOW VEHICLE STARTUP. VEHICLE START UP HAS TAKEN ANYWHERE FROM 10 MINUTES TO 20. RECENTLY, A FAMILY MEMBER WAS REQUIRED TO BE DRIVEN TO THE HOSPITAL. DUE TO THE MCU CAUSING MY BEHAVE SLOWLY, 911 WAS REQUIRED TO BE CALLED FOR AN AMBULANCE. THE MCU FAILURE IS SEVERELY EFFECTING MEDICAL EMERGENCIES. TESLA SHOULD UPGRADE ALL MCU 1 VEHICLES TO THE MCU 2 FOR FREE. .

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