NHTSA Complaint #11340315 — 2020 HONDA PASSPORT

ELECTRICAL SYSTEM issue reported to NHTSA

Check any vehicle history by VIN - Free vehicle history report

Complaint Details

ODI Number	11340315
Vehicle	2020 HONDA PASSPORT
Component	ELECTRICAL SYSTEM
Date of Incident	July 2, 2020
Date Filed	July 20, 2020
Mileage	8,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

COMPLETE INFOTAINMENT FAILURE OCCURRING FREQUENTLY, SOMETIMES MULTIPLE TIMES PER TRIP. THIS INCLUDES BACKUP CAMERAS AND ALL SYSTEMS RUNNING THROUGH THE MAIN INFOTAINMENT SCREEN. (SOME ARE SAFETY SYSTEMS) THE DESCRIPTION IS: COMPLETE INFOTAINMENT SHUTDOWN AND REBOOT. STARTS WITH A "SIGNAL LOST" OR "RADIO UNAVAILABLE" MESSAGE (REGARDLESS OF AUDIO INPUT) THEN DISPLAYS A "SERVICE UNAVAILABLE" MESSAGE, THEN "NETWORK CONNECTION LOST " MESSAGE ON THE MAIN SCREEN, THEN THE SCREEN AND ALL ASSOCIATED FUNCTIONS SHUT DOWN. THIS COMPLETE EVENT TAKES ONLY 1-2 SECONDS. THE SYSTEM USUALLY WILL REBOOT IN 2 -20 MINUTES, BUT THIS IS HIGHLY VARIABLE. THIS HAPPENS WITHOUT AND WITH A PHONE CONNECTED VIA A CABLE. NO DIFFERENCE. HENCE ITS IS NOT "CAR PLAY" RELATED. OCCURS ONLY WHEN DRIVING BUT MAY HAPPEN ON VARIOUS TYPES OF ROADS. INCLUDING BUT NOT LIMITED TO, HIGHWAYS, CITY STREETS, UNPAVED ROADS AND AT VARIOUS SPEEDS AND DIRECTIONS (STRAIGHT, TURNING).

Related Complaints for the 2020 HONDA PASSPORT

Other ELECTRICAL SYSTEM Complaints

#11711008 — January 14, 2026 — Car shuts down and does not restart. Also goes to neutral and does not allow car to be steered. Also seems to be rela...

#11705925 — December 18, 2025 — Was at a red light and the car just shut off. NOTHING! After about 5-10 seconds I pushed the start stop button and it...

#11693539 — October 15, 2025 — Car would not start. Jump start immediate remedy, also same as before. Symptoms identical to those that occurred pr...

#11685379 — September 5, 2025 — On 4-5 occasions, the auto shutoff system will shut the vehicle down at a stop light when the brake is depressed. Th...

#11681724 — August 19, 2025 — Component Affected: Engine / Auto Idle Stop (AIS) system Crash: No Fire: No Injuries: No Deaths: No Incident 1 •Date...

Recent Complaints for the 2020 HONDA PASSPORT

#11717124 — FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING — February 10, 2026 — Brakes were being applied when no cars were around me. Now, 5 warnings were given to me as I drove down the highway....

#11717124 — FORWARD COLLISION AVOIDANCE: WARNINGS — February 10, 2026 — Brakes were being applied when no cars were around me. Now, 5 warnings were given to me as I drove down the highway....

#11717124 — LANE DEPARTURE: ASSIST — February 10, 2026 — Brakes were being applied when no cars were around me. Now, 5 warnings were given to me as I drove down the highway....

#11714777 — ENGINE — February 1, 2026 — Engine failed and now the piston rod is knocking inside the engine. Engine failure while operating a vehicle is extr...

#11711008 — ENGINE — January 14, 2026 — Car shuts down and does not restart. Also goes to neutral and does not allow car to be steered. Also seems to be rela...