NHTSA Complaint #11340232 — 2014 NISSAN ROGUE

THE FACTORY-INSTALLED NAVIGATION SYSTEM HAS SEVERAL ISSUES THAT MAKE IT UNUSABLE. THESE ISSUES INCLUDE THE FOLLOWING: THE ENTIRE NAVIGATION SYSTEM WILL RANDOMLY RESTART SEVERAL TIMES WHILE USING IT, ERASING ALL TRIP DATA; THE SCREEN WILL FREEZE WHEN TRYING TO USE IT, MAKING IT IMPOSSIBLE TO CHANGE THE VOLUME, TURN OFF THE UNIT, OR DO ANYTHING. BROUGHT THE VEHICLE TO A NISSAN DEALERSHIP AND THEY DENIED THAT THE UNIT HAD ANY ISSUES. WHAT'S WORSE IS THAT THERE ARE NO AVAILABLE NAVIGATION OR SOFTWARE UPDATES FOR THE 2014 NISSAN ROUGE, AND NISSAN HAS NO INTENTIONS ON UPGRADING ANYTHING. THE NAVIGATION UPDATE SITE SAYS THERE ARE NO UPDATES AVAILABLE FOR THE 2014-15 NISSAN ROGUES, BUT THERE ARE SEVERAL UPDATES AVAILABLE FOR 2016 AND NEWER MODELS. THIS IS ABSOLUTELY UNACCEPTABLE, AND HAS CAUSED SEVERAL DISTRACTING ISSUES WHILE DRIVING OR TRYING TO NAVIGATE USING THE BUILT-IN NAVIGATION THAT I PAID A PREMIUM FOR. PLEASE INVESTIGATE THIS FURTHER. I'M NOT SURE WHAT ELSE TO DO. ALSO, PLEASE NOTE THAT THE "WHEN DID THIS HAPPEN?" DATE IS IRRELEVANT BECAUSE THIS HAS BEEN AN ONGOING ISSUE SINCE PURCHASING THE CAR. I BROUGHT THE VEHICLE TO THE DEALERSHIP FOR SERVICE ABOUT 6 MONTHS AGO, AND THEY CONFIRMED THERE WAS NOTHING THEY WOULD DO TO FIX IT FOR ME.