NHTSA Complaint #11339931 — 2014 HYUNDAI SANTA FE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11339931
Vehicle 2014 HYUNDAI SANTA FE
Component ENGINE
Date of Incident
Date Filed
Mileage 80,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I WAS NOT NOTIFIED OF MY CAR'S ENTIRE ENGINE RECALL, BY MAIL, EMAIL, PHONE..NOTHING. I WAS ON THE BUSIEST FREEWAY (DRIVING THE SPEED LIMIT...75MPH) IN THE STATE, AND MY CAR'S ENGINE FAILED!! I WAS SCARED TO DEATH. I COULD HAVE BEEN KILLED. IT WAS THE MOST HORRIBLE AUTO EXPERIENCE IN MY LIFE. I AM NOW SCARED TO DRIVE AND CAN'T DRIVE ON FREEWAYS. THE WHOLE ORDEAL, TOWING, EVENTUAL MOTOR REPLACEMENT , HAVING TO DRIVE BACK UP TO EXCHANGE RENTAL CARS, LOANER VEHICLES, ETC., HAS CAUSED ME SOME PTSD. I WAS TOLD BY THE DEALER IN THE TOWN CLOSE TO WHERE THE CAR MOTOR FAILED, HYUNDAI DID NOT SEND OUT ANY RECALL NOTICES.THEY DID NOT WANT TO BE INUNDATED WITH OWNERS. YES, THE HYUNDAI DEALERSHIP MANY MILES FROM MY HOME EVENTUALLY REPLACED THE MOTOR. HOWEVER, HYUNDAI DID NOT MAKE IT EASY FOR ME . IE., AT FIRST, NO LOANER CAR AVAILABLE (I HAD TO GET A RENTAL CAR.) I HAVE YET TO BE REIMBURSED FOR MY TOWING AND RENTAL CAR EXPENSES. WHEN I FLASHBACK TO THIS, I GET UPSET. I CAN'T AFFORD TO SELL MY CAR, BUT DO NOT WANT TO KEEP IT EITHER. LOOK INTO THIS. AS I SAID, I COULD HAVE BEEN KILLED OR SERIOUSLY INJURED. SAVE OTHERS FROM DYING OR INJURY PLEASE.

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